MessageGears Customers

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MessageGears + Snowflake Help OpenTable Take Full Control of Their Data

As a major digital hospitality brand, OpenTable has a deep need for rapid, complete access to massive data sets in order to reach their customers with the types of personalized messaging campaigns that they expect across mobile and desktop. Bringing in MessageGears’ Customer Engagement Platform and connecting directly to Snowflake allowed them to get full access to their customer data, live and in real time, so they could finally maximize its potential.

KEY OUTCOMES

Heavily reduced costs, improved ROI
Enhanced personalization
Processing speed was improved by days
Elimination of team frustration

Blue Nile Leverages Investment in Google BigQuery to Improve Engagement & Revenue

MessageGears Accelerator™ directly integrated with BigQuery, allowing Blue Nile to orchestrate cross-channel campaigns using live data. Blue Nile has seen improved customer engagement and experienced increases in revenue and overall margin per user.

KEY OUTCOMES

Improved engagement and revenue
Full cross-channel program migration in 6 weeks
Cost efficiencies because there's no data duplication
Seamlessly leverages BigQuery for cross-channel messaging

MessageGears Helps Rakuten Rewards Launch Challenging Campaign, with Big Results

MessageGears implemented their customer engagement platform, which sits on Rakuten Rewards’ internal system, allowing them to keep their customer data behind their firewall in order to eliminate data lag and syncing issues that were costing the team time.

KEY OUTCOMES

Increased subscribers by 45%
Increased conversions by 120% within 6 months

Chick-fil-A Revamps Messaging to Deliver Personalized Content

MessageGears and Ansira formed a tight partnership with Chick-fil-A in order to understand their needs and develop a solution that would accomplish their goals. The message-design system required MessageGears and Ansira to create complex business rules to drive the system, and a way to test the new templates

KEY OUTCOMES

20+% increase in conversion rate
30% increase in click-through rate
17% increase in open rate

MessageGears Helps Musictoday Send More Personalized, Dynamic Content

Email marketing is a strategic tool for Musictoday, which provides monetization solutions services to the multi-billion dollar music industry for the world’s largest brands and media companies. Musictoday sends an average of nearly nine million emails a month, with double the volume during holidays.

KEY OUTCOMES

Ability to Respond Quickly to Market Changes and Opportunities
Increased Deliverability and Efficiency
Increased Relevancy with Dynamic Content

Chick-fil-A Uses MessageGears Technology to Ensure Customer Privacy

MessageGears’ engineering team designed a custom solution within the Accelerator system to encrypt Customers’ email addresses. Each row of data contains an encrypted data key that neither Chick-fil-A nor MessageGears is able to retrieve without going through Amazon KMS encryption.

KEY OUTCOMES

Customer data is protected from any third party access
The chances of a costly data breach are greatly reduced

Expedia

From the time we started working with MessageGears, the experience has been great! One huge benefit of working with them is the excellent support, and the response data we get from them every hour. -Rohit Bhattacharjee, Expedia

Rakuten Rewards

Once you put MessageGears on top of your data warehouse, you can do pretty much anything you can think about, and the technology just gets out of the way. – Mark Stange-Tregear, Rakuten Rewards

Chick-fil-A

MessageGears’ innovative solution helps us send industry-leading email campaigns while allowing us to protect sensitive customer data. – Emily Randall, Chick-fil-A

Musictoday

MessageGears offers the speed and reliability of a hosted platform with the flexibility of enterprise. The ability to control our data structure is paramount, and MessageGears allows for unmatched flexibility in this realm. – Ben Whitlow, Musictoday