Webinar Recap: The Marketing Cloud Mirage

Webinar Recap: The Marketing Cloud Mirage

The legacy marketing cloud solutions haven’t served enterprise email marketers well for years. And the evolution of technology will continue to speed the pace away from the days when large organizations could hope to get by with minimal personalization via their marketing messages. Today, consumer expectations for the content they receive from brands have never been higher. In the current marketplace — and even more so in the future marketplace — it’s essential that the world’s most demanding marketers raise their standards for what they can accomplish by connecting with customers via email. So many brands aren’t, and consumers know it. You have an opportunity to make an impact with your messaging.

It’s from this perspective that we shared our latest webinar, “The Marketing Cloud Mirage: How Data Syncing Undermines Your Email Efforts.” We’ve seen these problems that enterprise marketers face from every angle. We talk to them every day about their frustrations. We exist to solve this problem.

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Enterprise Email Priorities: What Email Marketing Pros View As Their Top Concerns

Enterprise Email Priorities: What Email Marketing Pros View as their Top Concerns

For enterprise B2C marketers, email is among the most effective tools for reaching out to and connecting with customers. But it’s also a medium that’s challenging to leverage effectively, particularly when nearly everyone uses it — the competition for inbox space is fierce, and there’s no sign that people’s attention spans are getting longer. We understand the difficulties enterprise marketers face when it comes to maximizing their email ROI, but we wanted to dig deeper and see exactly where their priorities lie.

That was the motivation behind our recent survey, where we asked enterprise marketers to talk about their biggest challenges, top priorities, and their evaluation of how well they’re meeting their email marketing goals. It’s helpful to hear stories and talk in the field while discussing issues with clients, but this was an opportunity to look at a wide cross-section of enterprise marketers to take the temperature of the email industry, and what’s creating the biggest obstacles to success for marketing teams.

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The 4 Types Of Emails To Convert Abandoned Carts

The 4 Types of Emails to Convert Abandoned Carts

Every online retailer is challenged with converting shopping carts left abandoned by shoppers. In 2016 alone, e-commerce businesses lost $4.6 trillion worth of sales to abandoned carts during the buying process.

These happen for a variety of reasons. In some cases, an obstacle was thrown up in front of the consumer, be it an unexpected shipping cost, the requirement to create an account, or a site crash. Maybe the site wouldn’t accept their preferred payment method, or they just got distracted by something. Perhaps they were just doing some wishful thinking, never seriously intending to make a purchase.

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Don’t Overvalue Channel-Specific Metrics

Don’t Overvalue Channel-Specific Metrics

Opens, clicks, and subsequent online conversions are some traditional metrics email marketers use to judge whether or not a campaign was successful. We’ll run a few tests to find the right subject line or content setup, and then pore over the numbers to see how well the campaign performed. Turning these numbers into visually interesting graphs can make us feel good (or bad) about the direction of our email programs and help us focus on hitting a few key goals (especially important for the bosses upstairs).

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Raising Our Standards For Email

Raising Our Standards for Email

In recent years, many leading brands have diligently been working on eliminating data silos and ensuring that there’s one source of truth for all of their data. New information pours in by the second. Marketers instantly use that data to create highly personalized experiences on the web and mobile apps in real time. Online retailers work hard to make their website a well-orchestrated, enjoyable experience for customers, often with highly customized elements and personalized recommendations. Everything is immediate. The standards are high. No retailer would accept their website being too slow to respond to customer behavior.

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Email Needs To Be Better

Email Needs to be Better

For retail marketers, the holidays are a time of intense pressure and scrutiny. Most retailers see their revenue numbers soar during the holiday season. And online and interactive channels are increasingly driving those numbers. Marketing teams have carefully planned and coordinated for months to ensure customers get maximum value and a better experience.

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Email Marketing Growth In 2018 (and Beyond) Begins With 3 Imperatives

Email Marketing Growth in 2018 (and Beyond) Begins with 3 Imperatives

As email volumes rise into the tens of millions each month for many larger brands, new challenges in multi-channel marketing emerge. This is particularly as it relates to the increasing demand for personalized, real-time messaging. Consumers expect relevant communications in real time, but the very infrastructure of email marketing is based on a series of time-consuming tasks, such as data mapping, file transfers, synchronization, and batch delays. Each step introduces another delay, and that can quickly turn a real-time marketing opportunity into a missed opportunity. How can marketers keep up with growth and improve their ROI?

Here are three things major brands will need to start tackling in order to communicate more effectively with their customers.

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3 Trends Driving The Future Of Email Marketing

3 Trends Driving the Future of Email Marketing

What’s driving the future of email? Who are the big players? What are the top strategies and technologies driving the market? These are questions everyone seems to be asking, but answers on future trends are never easy to come by.

The best way to determine the future is to look at what’s happening now, and look at where the momentum is headed. Here are three trends we spotted that will likely define the future of email marketing:

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Fundamentals Of A/B Testing In Email Marketing

Fundamentals of A/B Testing in Email Marketing

Most online marketers have been there: a co-worker comes up with a great idea for a marketing campaign, or says “This should be the subject line of the next email,” seemingly without reasoning beyond it being their personal preference. Or, conversely, you could have an idea of your own that you think would be great but would be nervous to implement without testing it on a small group first.

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Could Better Email Marketing Save Your CMO?

Could Better Email Marketing Save Your CMO?

Many recent articles have highlighted the plight of the CMO. A recent issue of Harvard Business Review,The Trouble With CMOs,” called it the riskiest job in the C-suite, with an average tenure of four years, half that of the CEO. An article in MediaPost by Maarten Albarda pointed out that while five C-suite members share growth and revenue responsibility, only the CMO was blamed for missed targets.

These articles recommend several solutions. Those include redefining the CMO’s role, matching responsibilities to the job’s scope, and realigning metrics with expectations. However, CMOs may find an easy win by adjusting what is already a top performer – their email marketing. This win could be easy because most CMOs don’t realize how much better their email programs could be performing.

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