For most marketers, the idea that your email service provider holds the data that you’re using to build campaigns is simply a fact of life. It’s just the way it is. Because they need your customer data to be in their cloud in order for you to use it, of course you have to send it up to them — and pay for that storage. It may not be ideal, and it causes numerous problems — from data lag to an inability to easily add new fields to a lack of data security — but it’s just something you’ve got to deal with as a marketer.
You don’t need us to tell you the world is different right now — every government agency, news source, social media feed, and even beer commercial reminds us of the current pandemic situation almost constantly. Unsurprisingly, email marketing has seen its share of impact from these changes, challenging senders to get their messaging right in the midst of widespread uncertainty. Through the MessageGears blog, we’ve done our best to help navigate this new landscape — Jeff Haws recently shared some of the hard lessons we’ve learned in trying times, and Nick Ziech-Lopez has been furiously crunching numbers to share as much data as possible about the trends we’re seeing during this particular crisis. They’ve both done a great job at presenting useful information; so well, in fact, that I don’t have much to add to their analyses.
The MessageGears marketing console is an enterprise Java application that connects directly to Customer data sources to allow our users to segment users and personalize messages. Traditionally, we have leveraged JDBC (Java Database Connectivity) drivers to standardize connectivity to dozens of traditional and modern databases, which work well across nearly any standard data source and give us the flexibility to connect to dozens of customer data stores.
Today, however, MessageGears now fully integrates with the Google BigQuery API to support faster and more efficient data transfer to power our Segment, Message, and Engage products.
When it comes to email marketing, consumer expectations have never been higher for personalization, or for data privacy. If you think this seems like a paradox, you may be right. The very customer data that enables you to send the types of highly tailored content your customers crave can also make your brand seem creepy if you cross the line for any individual on your list. It can seem like a losing battle, though, for some, to the point that some brands almost give up entirely, sending bulk mailings that don’t stand out in today’s crowded inbox. So what’s the solution?
In our recent webinar, email industry veteran Angela Vega (Senior Marketing Manager, Vrbo) revealed five key guidelines that can help you deliver content your customers will love (and that will lead them to buy) while respecting the security of their data at the same time. Here’s a look at those guidelines and how each can contribute to managing the tricky personalization vs. privacy balance.
With COVID-19 temporarily changing the lives of everyone across the world, people are on edge as the crisis unfolds. Unlike so many disasters of the past, this time there isn’t anyone who isn’t impacted.
It’s a sad reality that major events like this happen often — pandemics, hurricanes, earthquakes, violence, terrorism, etc. — and we as marketers can be so involved in our day-to-day operations that we lose sight of the fact that each email we send (even if it’s sent as part of a larger automated program) lands in the inbox of a real person the crisis is impacting. And, even if they’re not directly impacted in some cases, they may be sensitive to certain content. It’s not hard to spot when a brand isn’t showing empathy toward those affected, and that can turn anybody off.