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3 Reasons You Don’t Want a Multi-Tenant Platform

May 12, 2022
Jeff Haws

Whether or not you know what a multi-tenant marketing platform is, it’s likely you’ve felt the pain of using one. If your company has used Salesforce Marketing Cloud, Adobe Campaign, Acoustic, Iterable, Braze, or just about any other traditional platform for cross-channel messaging, you’ve likely witnessed first hand the difficulties that a multi-tenant setup causes by forcing hundreds or thousands of companies to share the same data-storage infrastructure.

Where exactly does the multi-tenant platform fall short? And how does MessageGears’ single-tenant approach solve those problems? 

To help you better understand the pitfalls of the multi-tenant platform, we wanted to look at the three biggest reasons you don’t want anything to do with multi-tenant when it comes to your marketing platform.

Sharing resources slows you down

If you’ve ever run into a situation where your Black Friday email campaign gets bogged down and doesn’t send until hours later than you needed it to — or doesn’t send at all — the multi-tenant platform explains why. Of course, it breaks down right at the moment you can least afford for it to do so.

Our parents may have taught us all to share, but that’s the last thing you want to be doing when you’re trying to get personalized messaging campaigns built and out the door. Because what’s going to happen is, at busy times, your message output is going to be slowed down. You didn’t do anything wrong. It’s just that you’re sharing the same infrastructure with hundreds or thousands of other customers.

With MessageGears’ single-tenant, though, you have dedicated infrastructure for your data and your sends. MessageGears’ customers get full control over how fast they want to go, allowing them the ability to scale infinitely. Many of the multi-tenant platforms will tell you they can also provide you with dedicated infrastructure. And they can. But it’ll cost you quite a bit extra. No one wants that.

However, at MessageGears, it’s built into our model. Everyone is single-tenant. It’s how we operate.

Prescribed schemas kill creativity

With your current platform, you probably have to map all your data into their fields. They have their system set up in a particular way, and now your data must conform just for the sake of functioning correctly. That’s because, with a multi-tenant platform, everyone has to map into this same schema. There’s no way for them to make it customizable for you. This made setup a huge pain for your data team. Want to use a new data field now? You’ve got to put in a ticket with them, and then push the data up to them at whatever point you can get it added.

MessageGears’ single-tenant platform, though, is entirely customizable to whatever you want to do. With no prescribed schema whatsoever, each customer is able to use any data they’ve collected, in exactly the way it’s already formatted in their database. Not only does this make onboarding far simpler, it also means that marketers can be as creative as they want to be with their campaigns since they can just do whatever they want without operational hassles and constraints.

Shipping data creates security risks

When you copy and ship data outside of your firewall so that you can use it to personalize messaging campaigns, you don’t control the security of that data anymore. And that can give your I.T. team some major heartburn. In fact, there’s a good chance they’ll lock down much of your data and refuse to let it leave the safety of your internal database. This is the reality with multi-tenant platforms. They need to hold your data in order for you to build campaigns off of it, since you’re sharing the same infrastructure with so many other companies.

We may be repeating ourselves here, but that isn’t the case with MessageGears’ single-tenant structure.

We connect directly to your data wherever it already lives, you have your own infrastructure to work in that you control. Your data is always as safe as you can make it because we never have to hold any of it. We believe your customer data is most efficiently and safely utilized within your database, behind your secure firewall. Our single-tenant platform is set up to ensure you’re able to do that.

Takeaways

There are many reasons the multi-tenant platform used by just about every marketing platform has major flaws that are likely causing you to have throttled campaign speed, diminished creativity, and holes in your data security. If you’d like to talk about how MessageGears can help you address these issues, we’d love to chat.

About the Author

Jeff Haws

As MessageGears’ Senior Marketing Manager, Jeff is focused on producing engaging and thoughtful content that resonates with enterprise marketers, helping them to better understand how MessageGears makes their jobs easier. He’s passionate about understanding the way data impacts messaging, and he’s also hopelessly obsessed with baseball.

MessageGears Named a Strong Performer in the Forrester Wave™

Read more in The Forrester Wave™: Email Marketing Services Providers, Q1 2022

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