Although the industry puts a big effort on making the most of the moments that matter, ultimately marketers need to communicate with their customers in the way that their customers think of them. This means a constant two-way relationship between brand and consumer — not just sending messages (although cross-channel messaging is increasingly important), but staying top of mind in all channels, both active and passive. That’s why MessageGears has introduced support for Facebook Custom Audiences and Google Customer Match as destinations within its Segment product.
Last week, I wrote about our new product, Segment, and how it enables marketers to effectively segment, enhance, and export their data. This week I’ll continue the discussion of Segment, but I’d like to give a more detailed look at our design and architecture of the product and why our solution is able to support the needs of the modern marketer.
MessageGears has always led the market in the ability to plug in to our users’ data and allow rich audience creation for message sending. It’s the reason we exist — enterprise organizations need live access to their data in order to keep up with consumer demands for messaging personalization, and the leading crop of remote cloud ESPs doesn’t provide them with that.
However, many users want to go even further — starting with a large data pool of their recipients and having the capability to finely segment them into recipient groups and orchestrate the communication of these users to different channels and experiences. It’s not enough for many ambitious marketing teams to be able to merely access their data. They want to be able to do more with that data, to segment it in whatever way they want, in order to fine-tune the personalization level of their campaigns, targeting the right people with the messages that are most relevant, based upon what they know about those people.