Why Thoughtful Personalization Is Even More Important Today

Why Thoughtful Personalization is Even More Important Today

Savvy marketers have seen the winds blowing toward personalization as more a necessity than a “nice to have” over the past decade, as various technological advances have made it more possible than ever before to send marketing campaigns that make your customers feel like you understand their particular needs.

And the more enterprise brands that take advantage of that technology, the more expectations rise for you to do the same.

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Marketing Lessons Learned In A Time Of Crisis

Marketing Lessons Learned in a Time of Crisis

With COVID-19 temporarily changing the lives of everyone across the world, people are on edge as the crisis unfolds. Unlike so many disasters of the past, this time there isn’t anyone who isn’t impacted.

It’s a sad reality that major events like this happen often — pandemics, hurricanes, earthquakes, violence, terrorism, etc. — and we as marketers can be so involved in our day-to-day operations that we lose sight of the fact that each email we send (even if it’s sent as part of a larger automated program) lands in the inbox of a real person the crisis is impacting. And, even if they’re not directly impacted in some cases, they may be sensitive to certain content. It’s not hard to spot when a brand isn’t showing empathy toward those affected, and that can turn anybody off.

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Five Best Practices For Email Deliverability

Five Best Practices for Email Deliverability

It’s not news to us (nor likely to you) that email marketing is one of the top drivers of customer engagement, yielding the highest potential ROI of all marketing channels. Marketing departments are often building entire budgets around email marketing — but are they optimizing their email efforts to improve deliverability?

According to 250ok, delivery to the inbox for North America was around 88% in 2019, but the DMA reports that some industries saw much lower deliverability. While trends in deliverability and engagement are trending upward as a whole, the industry average doesn’t mean much if your organization’s mail isn’t making the cut.

Nearly all major mailbox providers (MBPs) utilize machine learning to determine how they should filter inbound mail. Their primary goal is to ensure their users are happy, by delivering “wanted” mail to the inbox and keeping everything else out — whether it’s never delivered or filtered to spam. These filters monitor user engagement and sender reputation in real time to determine how mail is routed on their networks.

As a sender, you’ll need to follow some core best practices if you want to be sure your mail reaches the inbox.

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Deliverability Do’s And Don’ts Of The Holiday Season

Deliverability Do’s and Don’ts of the Holiday Season

The holiday season isn’t just closing in — it’s already started for many marketers preparing for Black Friday, Cyber Monday, and beyond. A big holiday season also brings big revenue goals, prompting many marketers to expand mailing lists and increase sending frequency to meet these goals. Before you make a decision that might derail your marketing efforts, here are a couple of recommendations to optimize your deliverability during the holiday season.

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Twitter Chat Recap: Finding Email Testing Success

Twitter chat recap: Finding Email Testing Success

Every email marketer knows that establishing the right goals is essential to success, and testing effectively is the only way to know if you’re hitting the benchmarks you need to hit along the way. In a Twitter chat this week with our friends at Email on Acid (Check out their chats at #EOAChat), a bunch of email geeks joined us to share their own expertise and experience on email testing.

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3 Reasons Cross-Channel Marketing Should Be A Priority For Financial Teams

3 Reasons Cross-Channel Marketing Should Be a Priority for Financial Teams

Effective cross-channel marketing is a critical part of the marketing strategy for enterprise-level companies that want to compete in today’s market, and this is particularly true in the world of finance.

Perhaps even more so than with other industries, the financial sector must prioritize building sustainable brand equity and providing an impeccable experience for their customers if they’re going to maintain something that’s never been more essential — trust. Major breaches of that trust are still fresh on the minds of many and, while people’s confidence in banks has rebounded a bit from its 21% low in 2012, Gallup’s 36% is still a historically poor number for the industry.

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Data Centralization Before Personalization

Data Centralization Before Personalization

Marketing today is all about personalization. In recent years, enterprise marketers have increasingly become more sophisticated as consumer expectations evolve. Today’s consumer expects relevant, personalized messages from brands instead of generic content that doesn’t interest them. This requires brands to tap into data from all customer touchpoints to use in email and other marketing channels.

Smart marketers create a dialog with their customers by tapping into demographic and geographic data, purchasing behavior, lifestyle and interests, and more.

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The Tricky Balancing Act Of Privacy And Personalization

The Tricky Balancing Act of Privacy and Personalization

Everyone agrees that personalization is important for any messaging strategy — Consumers expect it, and marketers see consistent positive results. When 79% of consumers say they’re more loyal to brands that understand them, there’s no going back. So, personalization is here to stay. If there’s one marketing prediction we can be confident in right now, it’s that marketing messages are only going to get more highly tailored rather than less for the foreseeable future.

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Why Less Is Sometimes More In Cross-Channel Marketing

Why Less is Sometimes More in Cross-Channel Marketing

Let’s say that you’re a marketer without a budget. Or rather, let’s say that your budget is unlimited. Where would you market your product or service? Without concern for cost, you might be tempted to market to everyone; every minute of every day across every possible marketing channel. You could run advertisements on TV, radio, robocalls, email, SMS, mobile push, snail mail, AdWords, Facebook ads, podcasts, blog posts, and whitepapers ad nauseam. Everyone would hear your message. Your company would be a household name. But should it? Would that even make sense for your company? Even if you’re Coca-Cola and you want every man, woman, and child to buy your product, are there cases where it might make sense to hold back?

What if your potential customers feel inundated with all of those meticulously crafted marketing messages, their inboxes and mobile phones flooded with poorly targeted ads? What if they are annoyed by the lack of relevance to their needs? More importantly, what would be the cost of marketing with such reckless abandon? Does it make more sense to be selective about your target audience for each campaign?

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MessageGears announces $12M to eliminate data friction for enterprise marketers

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