Do “Spam Words” Lead To Spam Complaints?

Do “Spam Words” Lead to Spam Complaints?

In the early days of email, spam filters were all about the content. Including specific combinations of words and phrases would often make your message more likely to be flagged as spam or blocked outright. As mailbox providers and their spam filters evolved, sender reputation became more important as a factor: instead of a single message, providers evaluate a sender’s “body of work.” Senders whose messages often generate spam complaints or are ignored by recipients are now the most likely to end up in the dreaded spam folder. Message content still factors into many spam filters, but is almost always outweighed by IP or domain reputation.

Even so, many in the industry remain convinced certain words or phrases are the kiss of death for an email. You can find recent articles advising marketers to avoid including words like “free” in the subject line, along with symbols like dollar signs or exclamation points. It’s not hard for senders to get confused with the seemingly conflicting information out there, so we wanted to investigate how it all might tie together.

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Email Is Your Firewall Against The End Of Social Media

Email is your firewall against the end of social media

Social media can seem like an ever-present part of our culture today, going far beyond our personal lives to become a vital part of the marketing strategy for most companies. Because of their large amounts of data on the individuals that use the platforms, social channels can provide an enticing way to reach the types of people who will buy your product, and enterprise companies devote significant resources to doing so. Some businesses even surrender their own websites in favor of using Facebook as their primary channel for providing information and interaction to their customers.

In today’s environment, there’s probably little risk or danger in doing this. LinkedIn, Twitter, and Facebook (and Instagram, by extension) are all publicly traded companies with massive users bases, and they’re entrenched as advertising platforms with access to troves of data voluntarily surrendered by the people you want to market to. It makes sense to be directing at least some percentage of your marketing efforts toward social media.

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4 Benefits To Connecting Your ESP Directly To Your Data

4 Benefits to Connecting Your ESP Directly to your Data

Enterprise B2C marketers understand better than most the importance of having a clean and organized customer database. And with the massive amounts of data they’re dealing with, getting it to a point where it’s consolidated and easily accessible for marketing purposes can be a heavy, expensive lift.

Once your company has invested in the tools that can make that happen, though — whether that’s partnering with a modern data warehouse (like Snowflake, BigQuery or Redshift) or building our your own solution internally — how does your ESP fit into the data conversation? If you put all the time, money, and effort into organizing all your data, will your ESP be ready to help you take advantage of that? Or will it just stand as another obstacle that continues to make it difficult to fully utilize the tools you now have?

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Webinar Recap: Building A Cross-Channel Marketing Data Strategy

Webinar Recap: Building a Cross-Channel Marketing Data Strategy

For marketers trying to execute a messaging strategy, customer data is going to be the lifeblood. And for that data to provide the impact they need, it needs to be thoughtfully organized and easily accessible when they need it in order to segment and target campaigns. For our latest webinar, Aptitive Marketing Analytics Practice Lead Cierra Valor joined our SVP, Growth, Walter Rowland to discuss steps teams can take today toward getting their data in order, and some of the benefits once you can get it done.

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Google Postmaster Tools And How They Help You

Google Postmaster Tools and How They Help You

If you’ve visited any forums or read any blog posts related to the email industry in the past few days, you’ve probably seen mention of Google’s Postmaster Tools. Specifically, the tools have been experiencing a partial outage, leaving many marketers and deliverability professionals searching for solace or news about a fix (count us among that group!).

To help pass the time until that sweet, sweet Google data is flowing again, here’s a primer on Google Postmaster Tools (GPT) — what they are, how they’re used, and how they complement your own (or your ESP’s) data and services to optimize delivery to Gmail.

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Webinar Recap: Proactive Deliverability Monitoring

Webinar recap: Proactive Deliverability Monitoring

Getting deliverability right is the foundation of every successful email campaign. If you aren’t hitting the inbox, all that work you did to create the content and get it out the door doesn’t matter. Our latest webinar brought in deliverability experts Brad Gurley (MessageGears) and Luke Martinez (250ok) to discuss some of the challenges marketing teams face when considering how to fix deliverability issues.

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AI-powered Language Optimization For Push Notifications, And Why It Works

AI-powered language optimization for push notifications, and why it works

Since the advent of the smartphone, brands and marketers alike have been searching for a channel capable of delivering timely, relevant content directly to the world’s rapidly-expanding collection of mobile devices. As it turns out, such a marketing channel has been staring the marketing world straight in the face since way back in the heyday of the Blackberry.

That channel is push notifications.

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Webinar Recap: How Personalization Can Go Wrong

Webinar Recap: How Personalization Can Go Wrong

Marketers understand the importance of personalization when it comes to their cross-channel messaging efforts, but it’s also essential to acknowledge that it’s quite possible to take it too far, even accidentally. In our latest webinar, Phrasee CEO Parry Malm joined us to talk about why too much — or too eager — personalization can often be worse than none at all, and how you can approach personalization in a way that will help you avoid common missteps.

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Why Do Decision Makers Love RFPs?

Why Do Decision Makers Love RFPs?

There are many factors that go into the decison-making process when large companies are looking into the possibility of changing ESPs. Nobody goes into this lightly. These companies know how important email and cross-channel messaging is to the health of their business, so they approach the process with the intention of coming out the other side with the best possible solution.

A big part of doing that, in many cases, is the RFP. When done well, it can be extremely effective in helping to focus the process, and in getting the vendors competing for the coveted win to discuss the job on the company’s terms.

But are there flaws in this approach? In our latest research, we wanted to dig deep into how Marketing teams are handling RFPs, and find out how well they’re doing the job they’re set up to do. In many cases, what we found was interesting and somewhat surprising, no areas more so than in how different these RFPs are viewed as you climb the decision-making chain.

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