Jeff Haws, Author at MessageGears

MessageGears Research: The Modern Data Warehouse is a Catalyst for Marketing

December 5, 2019
Jeff Haws
Research

For enterprise marketers, the dream when it comes to cross-channel marketing is to be able to easily access and utilize the data they have to deliver campaigns that feel personalized to the individual customer. But what’s been clear for some time is that’s a dream that’s rarely realized, with data hard to get out of various sources and nearly impossible to reliably get up to the ESP’s marketing cloud in order to build out those targeted campaigns. Response time lags, data feeds break, security is questionable, and everything’s often just generally a mess.

If this sounds familiar to you, you’ll want to watch for our upcoming research report, examining our Q4 survey in which we examined marketers’ experience with modern data warehouses, looking at the challenges and benefits they’ve encountered from their investment in consolidation and access for their customer data with a modern data warehouse.

Channel Silos are Negatively Impacting Message Personalization

November 14, 2019
Jeff Haws
Research

As consumer expectations for personalization across marketing channels continue to increase, the importance for brands to smartly utilize the customer data they’ve collected grows alongside it. But, even for those marketing teams that are personalizing campaigns across multiple channels — from email to mobile push and SMS — channel silos threaten to damage the overall customer experience they’re trying to create.

While it’s easy to build campaigns in each channel separately — and most multi-channel ESP platforms require you to do so — it’s essential for marketers to think of these various channels as one interconnected way of communicating with customers. Why? Because that’s precisely the way customers think of them. And that’s especially true for Super Senders. All of the communications consumers receive are associated with the brand they receive them from, and they expect these channel to be seamless. If one channel doesn’t appear to know what the other is doing, that hurts trust and that overall experience with the brand.

Research: Data Friction Takes a Financial Toll on Enterprise Brands

November 7, 2019
Jeff Haws
Research

For years, it’s been clear that syncing data back and forth to their ESP’s cloud has been a drain on enterprise brands, given the massive size of their datasets and the sheer volume of personalized messages they send on a monthly basis. It’s a business relationship that’s only been sustainable because the ESP marketplace doesn’t offer many alternatives that are truly built for the Super Senders rather than the mid-market.

Webinar Recap: Exploring the Hidden Costs of Data Friction

October 31, 2019
Jeff Haws
Research

For many enterprise marketers, shipping and syncing customer data with their ESP’s cloud is just considered one of the inevitable — annoying but inevitable — parts of sending personalized campaigns. What else can they do? They have to use their ESP to build campaigns, and the data has to get out to them somehow. For large brands, that means copying the segment of data they need, shipping it out to their ESP’s marketing cloud, and using that copy to personalize their communications.

But all of that takes work. It requires someone’s time to replicate that data and sync it with the cloud. There’s the time spent waiting for the sync to complete, and the time spent dealing with triggered campaigns sending confusing messages based on outdated data. And there’s the fact that you’re paying to store the same data twice — once in your own database, and then again in your ESP’s cloud. Those are just a few of the costly problems with this process.

Email is your firewall against the end of social media

October 2, 2019
Jeff Haws
Expert Advice

Social media can seem like an ever-present part of our culture today, going far beyond our personal lives to become a vital part of the marketing strategy for most companies. Because of their large amounts of data on the individuals that use the platforms, social channels can provide an enticing way to reach the types of people who will buy your product, and enterprise companies devote significant resources to doing so. Some businesses even surrender their own websites in favor of using Facebook as their primary channel for providing information and interaction to their customers.

In today’s environment, there’s probably little risk or danger in doing this. LinkedIn, Twitter, and Facebook (and Instagram, by extension) are all publicly traded companies with massive users bases, and they’re entrenched as advertising platforms with access to troves of data voluntarily surrendered by the people you want to market to. It makes sense to be directing at least some percentage of your marketing efforts toward social media.

Twitter chat recap: Finding Email Testing Success

September 19, 2019
Jeff Haws
Best Practices

Every email marketer knows that establishing the right goals is essential to success, and testing effectively is the only way to know if you’re hitting the benchmarks you need to hit along the way. In a Twitter chat this week with our friends at Email on Acid (Check out their chats at #EOAChat), a bunch of email geeks joined us to share their own expertise and experience on email testing.

Webinar Recap: Building a Cross-Channel Marketing Data Strategy

September 13, 2019
Jeff Haws
Expert Advice

For marketers trying to execute a messaging strategy, customer data is going to be the lifeblood. And for that data to provide the impact they need, it needs to be thoughtfully organized and easily accessible when they need it in order to segment and target campaigns. For our latest webinar, Aptitive Marketing Analytics Practice Lead Cierra Valor joined our SVP, Growth, Walter Rowland to discuss steps teams can take today toward getting their data in order, and some of the benefits once you can get it done.

Webinar recap: Proactive Deliverability Monitoring

August 23, 2019
Jeff Haws
Expert Advice

Getting deliverability right is the foundation of every successful email campaign. If you aren’t hitting the inbox, all that work you did to create the content and get it out the door doesn’t matter. Our latest webinar brought in deliverability experts Brad Gurley (MessageGears) and Luke Martinez (250ok) to discuss some of the challenges marketing teams face when considering how to fix deliverability issues.

How Rakuten Uses MessageGears/Snowflake to Change the Data Game

August 7, 2019
Jeff Haws
Product

When we teamed up with Snowflake to help marketers and tech teams really turn their data loose for cross-channel campaigns, we had high expectations for how much it would help the Super Senders we work with. We knew this partnership had the potential to be a game changer, empowering them to build and deliver whatever campaigns they could dream up without data or ESP limitations getting in the way.

But moves like this never fully hit home until you hear from a data specialist who’s in those trenches every day with a major worldwide brand, and he articulates exactly what you hoped for with your vision. It’s never been more clear: This is why MessageGears exists.

Why is MessageGears a Best Place to Work?

July 31, 2019
Jeff Haws
Company

What does it mean to be a “Best Place to Work”? Even while being named to the Atlanta Business Chronicle’s Best Places list the past couple of years, it’s not a puzzle we think you can really solve. It means different things to different people. And getting on these lists, while gratifying from a validation standpoint, can’t be the goal.

Hopefully, though, that’s the result of a steadfast commitment to building the type of company we want to work for, of creating an environment that’s conducive to a variety of jobs and personalities, and doing our best to ensure the people we surround ourselves with from day to day are professionally and personally fulfilled in what they do.

Jeff Haws

MessageGears Research: The Modern Data Warehouse is a Catalyst for Marketing

Channel Silos are Negatively Impacting Message Personalization

Research: Data Friction Takes a Financial Toll on Enterprise Brands

Webinar Recap: Exploring the Hidden Costs of Data Friction

Twitter chat recap: Finding Email Testing Success

Webinar Recap: Building a Cross-Channel Marketing Data Strategy

Webinar recap: Proactive Deliverability Monitoring

How Rakuten Uses MessageGears/Snowflake to Change the Data Game

Why is MessageGears a Best Place to Work?

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